Are your products cruelty-free?
Yes — all Nuvisa Beauty products are cruelty-free and never tested on animals.

Do your products contain parabens, sulfates, or harmful chemicals?
No — our formulas are carefully developed to be free from parabens, sulfates, and other harsh chemicals.

Are your products suitable for sensitive skin?
Many of our products are dermatologically tested and suitable for sensitive skin. Always check the product description for specific details and perform a patch test before first use.

How should I store the products?
Keep them in a cool, dry place away from direct sunlight to maintain maximum effectiveness.

How can I place an order?
Simply browse our store, add your favourite products to the cart, and proceed to checkout.

What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options depending on your location.

Can I change or cancel my order after placing it?
If your order hasn’t been shipped yet, contact us as soon as possible. Once shipped, we can no longer make changes.

Do you offer international shipping?
Yes — we ship worldwide. Delivery times vary depending on the destination.

How long will my order take to arrive?
Within the EU: 5–10 business days.
International orders: 7–14 business days.

How can I track my order?
Once shipped, you will receive an email with tracking information.

What is your return policy?
We offer a 14-day return period for unopened, unused products in their original packaging.

How do I request a return or exchange?
Contact our customer service with your order number and reason for return. We’ll guide you through the process.

When will I get my refund?
Refunds are processed within 5–7 business days after receiving the returned item.

How can I contact you?
You can reach us through our contact form.

Do you offer skincare advice?
Yes — our team can help you choose the best products for your skin type and concerns.