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Frequently Asked Questions

Find Answers To All Your Questions

What is Nuvisa?

Nuvisa is a beauty product store offering high-quality items at affordable prices, our mission is to provide customers with safe and effective beauty products.

How can I contact you?

You can contact us using the contact form on our website 

What products are available in the Nuvisa store?

Nuvisa offers a wide range of beauty products, including skincare, cosmetics, and personal care items.

Are your products tested on animals?

No, our products are not tested on animals. We support ethical beauty practices.

How do I choose the right product for me?

Our product descriptions contain detailed information about their suitability for different skin types. If you have questions, contact us and we'll help you choose the most appropriate product for you.

Are your products suitable for sensitive skin?

We have a special product line for sensitive skin. Please check the product description or contact us to learn more.

How to track my order?

Yes, after your order is shipped, you will receive an email with a tracking number and link where you can follow the status of your order.

Are payments secure?

Yes, all payments are processed using secure payment gateways that ensure the protection of your financial information.

How long does the delivery take?

Depending on the endpoint. for most of the endpoints, it's 5-10 business days for your order to be shipped & delivered.

 

Do you offer free shipping?

Yes, free shipping is available for orders placed above €350.00

Do you ship overseas?

Yes, we ship all over the world. Please note that additional shipping costs will be applied based on your delivery location.

What is your Refund & Exchange Policy?

You can return products within 14 days of receipt if they are unopened and in their original packaging.

How can I return a product?

To return a product, please contact our customer service, and we will provide you with detailed instructions on the return process.

Will I receive a full refund for returned products?

Yes, products that meet our return policy conditions receive a full refund. Shipping costs are not refunded.

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